Term & Conditions

Why Mobile Merchandisers?
Mobile Merchandisers is a family owned company that has been involved in the display industry for over 35 years. Our goal is to exceed customer expectations each day with the quality of our product, the price of our product, and the service that we provide to all of our customers.


Ordering:
There are 5 easy ways to order from Mobile Merchandisers:

1. Call Toll free 1(800) 452-9809 or (360) 336-3187 Hours 8am-5pm PST. Monday - Friday.

2.  Fax Order or confirmations.1(360) 336-5951

3. Email an order to sales@mobmerch.com

4. Mail your order to: Mobile Merchandisers, P.O. Box 1223, Mt. Vernon, WA 98273

5. Hit the link in the top right corner to check out our merchandise on Amazon! -new as of 2015


Custom Displays:
Mobile Merchandisers will design and manufacture displays to your specifications. We welcome the opportunity to bid on your designs as well. Over 60% of our current business is doing custom work to match our customer's needs and desires. We also offer a wide range of color options. Minimum quantities do apply.


Distribution Center:
We offer our customers drop ship programs as well as warehousing programs. These programs allow our customers to control their inventory by using pre-set reorder points. In addition, it allows them to utilize our experience and efficiency in handling orders and freight.


Extended Advantage Pricing (EAP):
This program is an incentive to take advantage of extended discount prices for repeat purchases. As the quantity of displays purchased increases to each price category through the accumulation of orders, you will then receive that discounted price. For example, a customer buys 5 displays on their first order and receives the price point category for 1-5 units. Their second order is also for 5 units. Instead of receiving the 2-5 price point category again, the customer will now be placed in the 6-50 category. The display models do not have to be the same on each order to be eligible for this program. This process can continue until the customer reaches our maximum discount category or until the end of a calendar year, which ever comes first. In order to take advantage of this program, please notify your customer service representative at the time of each order. This program is available on displays only. Accessories and signs are exempt.


Warranty:
All fixtures/displays sold by Mobile Merchandisers are guaranteed to be free of defects in both materials and workmanship for the life of the product.


TERMS & CONDITIONS


Terms:
Net 15 days with approved credit. To establish a net 15 day account, please call 1-800-452-9809 for a credit form. Please allow 7-10 days for the account to be set up. Prepayment and credit card payments are accepted on all orders. Mobile Merchandisers accepts Visa, MasterCard, and American Express. Non-stock, large quantity and custom orders require a 50% deposit at time of order. Sales tax will be added on all retail shipments within Washington State. International Payments by wire transfer funds from your bank to our bank. Please contact us by phone (360)336-3187 or by fax (360) 336-5951 for information. We will need the name of your export forwarder or agent in the United States. Please get prices quoted when placing order. Prices are subject to change without notice. All prices are in U.S. Currency. All accounts over 15 days past due are subject to a 1 ½% per month or 18% per year service charge. Return check fee is $35.00.


Return Policy:
Please obtain a return authorization number from our office prior to returning or exchanging merchandise. Unauthorized returns will not receive credit. Merchandise must be returned in its original packaging within 30 days of the invoice and must not have been used and be in resalable condition. Freight charges are not reimbursed. Freight charges for items returned are the responsibility of the customer. All authorized returns are subject to a 30% restocking fee. Custom orders cannot be returned at any time


Customer Credit:
A credit with Mobile Merchandisers may be used for product only. All credits are valid for 1 year from date of purchase.


Cancellations:
If there is a problem with your order, please contact our office immediately. Non-stock order items and custom items are not subject to cancellation. Orders of items that are in stock must be cancelled prior to shipping date. If an order is cancelled after shipment, then the return policy is in effect.


Shipping:
Shipments are F.O.B. our distribution center and freight charges are added to your invoice. Freight quotes are based on standard delivery, 8:00a.m. - 5p.m. Monday - Friday. All express and/or shipping arrangements (including but not limited to lift gate, residential, and after hour delivery) must be specified at the time the order is placed and may incur additional shipping charges. Shipping dates are approximate and are based upon prompt receipt of all necessary information. We are not liable for delivery delays due to causes beyond our reasonable control. Same Day Shipping is available upon request on all items in stock at time of order.
*Inside Delivery- Normal shipping does not include inside delivery. You are responsible for unloading the shipment from the carrier's tailgate into the premises. If you need inside delivery or have special delivery requirements, please specify this at the time order is placed.


Damaged Shipment/Claims:
Mobile Merchandisers takes every precaution to ensure the safe arrival of your order, but our responsibility ceases when the shipment is turned over to the carrier (FedEx, UPS, YRC, etc). If a shipment is damaged when you receive it, insist on a damage notation on the freight bill by the delivery person before you accept the shipment. Contact the carrier immediately and request an inspection. This must be done before filing a claim. Do not unpack the shipment. If you must unpack, save all boxes and packing material. Mobile Merchandisers is not responsible for shipping damages. If your shipment has shortages, sign for only the number of packages received and make a note on the bill of laden or the delivery person's freight bill. Any claims for shortages must be made within 5 business days after the receipt of the goods. For damaged merchandise, please notify our office immediately for return or replacement. Although our responsibility ceases when the carrier's agent accepts shipment, we will extend every possible assistance to our customers in clearing up claims.